I have read but can't confirm that running system file checker to ensure there isn't any file corruption rectifies the issue. If you're not sure how to nuke a users profile a detailed explanation can be found here. Please remember to backup the profile before you delete it, just in case. This is a drastic and destructive solution, but it definitely works because it creates a totally new and clean profile for the user. If you've tried all the options above and none work, the final method is to nuke the users PC profile. Once you've applied the correct credentials, open Outlook and things should be back to normal. If the Accounts section shows an error with the credentials, input the correct credentials. In Windows 10 open settings by using Windows + I keys simultaneously and the Settings screen will open. If it didn't work, ensure you remove the registry entry you created earlier and reboot again.Įnsure Outlook and any other Office applications are closed. When your PC has rebooted open Outlook and all should be good with the world. HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\ Now open Outlook and you should get the Username and Password prompts.Īdd a DWORD called DisableADALatopWAMOverride with a value of 1 to the registry in the path below: Then open Word and and select a blank document. Just deleting the the Outlook profile doesn't work, so don't waste your time.Ĭlose Outlook down.
Please note that these unconfirmed options are based on third party suggestions, rather than first hand experience. I've also included some unconfirmed options for you to try based on advice from some colleagues that have had success with other approaches. I've used numerous different methods on various machines that worked, so I thought I'd document them here for you so you don't have to waste the time I did researching the issue. You click to try and input your password, but it quickly pops up then the password dialogue box disappears. The message "Need Password" is staring at you from the info bar at the bottom of the Outlook window. You are using Office 365 and you turn on your PC and open Outlook but discover that Outlook requires a password.
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